People Innovation Excellence
 

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Total Quality Management

Total Quality Management (TQM) is an operational philosophy committed to customer satisfaction and continuous improvement. TQM is committed to quality/excellence and to being the best in all functions...

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Discovering the magic of AI conversations

A chatbot is software that can converse with you through two methods: auditory (you speak with it and listen to answers) or textual (you type what you want to say and read the answers). You may have h...

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Introducing Performance Management

The organizational success equation is quite simple. Organizations that have more and better resources are more successful compared to those that don’t. This applies to large corporations, small sta...

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Managing the Strategic Planning Process

As business corporations adopt more of the characteristics of a learning organization, strategic planning initiatives can come from any part of an organization. A survey of 156 large corporations thro...

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Impact of Innovation

Innovation, as the term is used in business, is meant to describe new products, services, methods, and organizational approaches that allow the business to achieve extraordinary returns. Boston Consul...

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