People Innovation Excellence


Extraordinary Comeback : Steve Jobs

WHEN STEVE JOBS GOT KICKED OUT OF APPLE, THE company he founded, he described it as being punched in the stomach, getting the wind knocked out of him, and not being able to breathe. The firing was ...

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What is E-Commerce?

E-commerce involves the use of the Internet, the World Wide Web (Web), and mobile apps and browsers running on mobile devices to transact business. Although the terms Internet and Web are often used i...

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What Are Knowledge Sharing Systems ?

What Are Knowledge Sharing Systems ? Knowledge sharing systems can be described as systems that enable members of an organization to acquire tacit and explicit knowledge from each other. Knowledge sh...

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Total Customer Satisfaction

In general, satisfaction is a person’s feelings of pleasure or disappointment that result from comparing a product’s perceived performance (or outcome) to expectations.  If the performance falls ...

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What is Knowledge Management?

Knowledge management (KM) may simply be defined as doing what is needed to get the most out of knowledge resources. Although KM can be applied to individuals, it has recently attracted the attention o...

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Philip Crosby's Principles

Philip B. Crosby dikenal akan kontribusi pemikirannya bagi manajemen kualitas yaitu Zero Defect dan Do It Right the First Time. Menurutnya kesalahan, kegagalan, pemborosan, dan penundaan waktu, bisa...

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