Total Quality Management
Total Quality Management (TQM) is an operational philosophy committed to customer satisfaction and continuous improvement. TQM is committed to quality/excellence and to being the best in all functions...
BINUS QMC
People Innovation Excellence
2019
Discovering the magic of AI conversations
A chatbot is software that can converse with you through two methods: auditory (you speak with it and listen to answers) or textual (you type what you want to say and read the answers). You may have h...
Seeing How AI Makes Applications Friendlier
There are a number of different ways in which to view the question of application friendliness addressed by AI. At its most basic level, an AI can provide anticipation of user input. For example, when...
Understanding Change Management in Data Science
In a study done by PricewaterhouseCoopers (PwC) and Iron Mountain, 1,800 senior business leaders in North America and Europe at midsize companies and enterprise-level organizations responded to a surv...
Beginning at the Beginning: What Blockchains Are
A blockchain is a data structure that makes it possible to create a digital ledger of data and share it among a network of independent parties. There are many different types of blockchains. »»Pu...
Introducing Performance Management
The organizational success equation is quite simple. Organizations that have more and better resources are more successful compared to those that don’t. This applies to large corporations, small sta...
Strategic Management: Threat of New Entrants
New entrants to an industry typically bring to it new capacity, a desire to gain market share, and potentially substantial resources. They are, therefore, threats to an established corporation. The th...
Managing the Strategic Planning Process
As business corporations adopt more of the characteristics of a learning organization, strategic planning initiatives can come from any part of an organization. A survey of 156 large corporations thro...
Impact of Innovation
Innovation, as the term is used in business, is meant to describe new products, services, methods, and organizational approaches that allow the business to achieve extraordinary returns. Boston Consul...
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