Total Customer Satisfaction
In general, satisfaction is a person’s feelings of pleasure or disappointment that result from comparing a product’s perceived performance (or outcome) to expectations. If the performance falls ...
BINUS QMC
People Innovation Excellence
2017
What is Knowledge Management?
Knowledge management (KM) may simply be defined as doing what is needed to get the most out of knowledge resources. Although KM can be applied to individuals, it has recently attracted the attention o...
Philip Crosby's Principles
Philip B. Crosby dikenal akan kontribusi pemikirannya bagi manajemen kualitas yaitu Zero Defect dan Do It Right the First Time. Menurutnya kesalahan, kegagalan, pemborosan, dan penundaan waktu, bisa...
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SOCIAL MEDIA
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